We Received Pinnacle Customer Experience Award 2012
Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has
interviewed the customers of Good Shepherd Hospice regarding their satisfaction levels.
Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle has
determined that Good Shepherd Hospice has qualified for a Pinnacle Customer Experience Award™ in the following service areas:
- Knowledge of Staff
- Staff Accessibility
- Communication from Agency
- Family Needs Met
- Pain/Symptom Management
- Response to Problems
- Licensed Nurse Services
- Aide Services
- Social Work/Community Serv.
- Chaplain Services
- Recommend Agency to Others
- Overall Customer Experience
The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction
standards within their peer group.
Pinnacle congratulates the staff of Good Shepherd Hospice for achieving this honor.
Stan Magleby
CEO
Pinnacle Quality Insight